Returns & Exchanges
For the health and safety of our customers, all wearable and hygiene-related products are final sale and are not eligible for returns or exchanges. This includes, but is not limited to:
Wigs
Hair extensions
Ponytails
Hair buns
Jewelry
Piercings
Eyelashes
Cosmetics
Blades
Durags
Caps
Similar personal-use items
For all other eligible merchandise, exchanges may be requested within seven (7) days of purchase and must be accompanied by the original receipt or proof of purchase.
To qualify for an exchange, the item must be:
Unused
Unopened
In its original packaging
In its original condition
Items that have been used, opened, damaged, or altered in any way are not eligible for return or exchange.
If you receive an item with a manufacturer defect, we encourage you to contact us. While manufacturer defects may fall under the manufacturer's warranty, we will gladly assist you in contacting the manufacturer whenever possible.
We reserve the right to deny any return or exchange request that does not meet the conditions outlined in this policy.